Your Maintenance Guide
At MGVG Living, we are committed to providing timely and professional maintenance services to ensure your home remains in excellent condition. This guide outlines how to submit requests, what to expect during repairs, and tips for handling common household issues. Let’s work together to keep your home comfortable and secure.
How to Submit a Maintenance Request
For non-emergency repairs, follow these steps:
Access the Tenant Portal
Log in to your account via our secure portal.
Describe the Issue
Provide a detailed description and attach photos if possible.
Schedule Access
Indicate preferred times for our maintenance team to visit.
Submit the Request
Click submit, and our team will respond promptly.
Emergency Maintenance Support
For urgent issues that cannot wait, contact our emergency hotline immediately:
Examples of Emergencies:
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Major plumbing leaks or flooding
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Loss of heating or cooling during extreme weather
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Electrical hazards
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Lockouts requiring immediate assistance
Emergency Hotline:
(229) 456-8359 (Available 24/7)
What to Expect During Repairs
When you submit a maintenance request, here’s what happens next:
Acknowledgment
You’ll receive a confirmation email with details of your request.
Scheduling
Our team will contact you to schedule a convenient time for the repair.
Completion
Repairs are typically completed within 2-3 business days for non-emergencies.
Follow-Up
You’ll receive a follow-up email to ensure the issue is resolved to your satisfaction.
Tips for Common Maintenance Issues
Clogged Drains:
- Avoid using harsh chemicals.
- Use a plunger or a drain snake for minor blockages.
HVAC Not Working:
- Check your thermostat settings.
- Ensure vents are clear of obstructions.
Power Outage:
- Verify that the issue isn’t isolated to your unit.
- Check the circuit breaker and reset if necessary.
For additional assistance, submit a maintenance request.
Preventative Maintenance Tips
Help us keep your home in great condition by following these tips:
Regular Cleaning
Prevent buildup in appliances like ovens and dishwashers.
Report Issues Early
Don’t wait to report minor issues that could become bigger problems.
Care for Fixtures
Avoid hanging heavy items on curtain rods or towel bars.
We’re Here to Help
Our goal is to ensure your living experience is hassle-free. If you have any questions or concerns about maintenance, feel free to contact our team:
Phone:
(229) 456-8359
Email:
Office Hours:
Monday to Friday, 9:00 AM – 5:00 PM